Responsible Gaming

Play Smart, Stay in Control on 399det

At 399det, we believe gaming should always be fun — never stressful, never harmful. That is why we have built a full set of responsible gaming tools directly into the platform, so every player in Bangladesh can enjoy the games they love while staying in complete control of their time and money.

18+ Adults Only

Gaming on 399det is strictly for players aged 18 and above. We verify age at registration and take underage gaming seriously.

24/7
Support Available
5 min
Self-Exclusion Activation
৳0
Cost to Set Limits
18+
Minimum Age to Play

What Responsible Gaming Means at 399det

Responsible gaming is not just a policy document at 399det — it is a core part of how we build and operate the platform. We know that for most players, gaming on 399det is a form of entertainment, a way to relax after a long day or enjoy a bit of excitement during a cricket match. That is exactly what it should be.

But we also know that for a small number of people, gaming can become a problem. When that happens, it stops being fun and starts causing real harm — to finances, to relationships, and to mental wellbeing. 399det takes that seriously. We have invested in tools, training, and processes specifically designed to help players recognise the early signs of problem gambling and take action before things get out of hand.

Every responsible gaming tool on 399det is free to use, available instantly, and designed to put you — the player — in control. You do not need to explain yourself or justify your choices. If you want to set a deposit limit or take a break, you can do it in minutes, no questions asked.

Our promise: 399det will never send you a promotional message while your account is under a self-exclusion period. We will never try to talk you out of setting a limit. Your responsible gaming choices are always respected.

1
Gaming is Entertainment, Not Income

Treat every session on 399det as entertainment spending — like going to the cinema or eating out. Never rely on gaming winnings as a source of income or to pay bills.

2
Set a Budget Before You Start

Decide how much you are comfortable spending before you open the app. Once that amount is gone, stop. 399det's deposit limits make this automatic so you never accidentally overspend.

3
Never Chase Losses

Chasing losses — depositing more money to try to win back what you have lost — is one of the most common signs of problem gambling. If you find yourself doing this, it is time to take a break.

4
Take Regular Breaks

Long gaming sessions can cloud your judgement. Use 399det's session time reminders to take regular breaks, step away from the screen, and come back refreshed.

Responsible Gaming Tools on 399det

These tools are built directly into your 399det account. Free, instant, and always available — because staying in control should never be complicated.

Deposit Limits

Set a daily, weekly, or monthly deposit cap on your 399det account. Once you hit your limit, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately. Raising it requires a 24-hour cooling-off period.

Session Time Reminders

Tell 399det how long you want to play in a single session. When your time is up, you will receive a clear on-screen reminder. You can choose to continue or log out — the choice is always yours, but the reminder keeps you aware.

Loss Limits

Set a maximum amount you are willing to lose in a given period. Once your net losses reach that threshold, 399det will automatically prevent further play until the limit period resets. A simple but powerful way to protect your bankroll.

Cool-Off Period

Need a short break from 399det? A cool-off period temporarily suspends your account for a period you choose — from 24 hours up to 6 weeks. During this time you cannot log in, deposit, or place bets. All pending withdrawals are still processed.

Self-Exclusion

If you feel your gaming is becoming a serious problem, self-exclusion closes your 399det account for a minimum of 6 months. During this period your account cannot be reopened under any circumstances. Contact support to activate self-exclusion immediately.

Activity Statements

Request a full statement of your gaming activity on 399det at any time — deposits, withdrawals, bets placed, and net results over any period. Seeing the real numbers in black and white is one of the most effective ways to stay honest with yourself.

How to Activate Each Tool

Every responsible gaming tool on 399det is accessible directly from your account settings. You do not need to contact support to set deposit limits, loss limits, or session reminders — you can do it yourself in under two minutes. For cool-off periods and self-exclusion, our support team is available 24/7 to help you activate them instantly.

If you are unsure which tool is right for your situation, start with a deposit limit. It is the simplest and most effective first step for the vast majority of players who want to keep their gaming under control without stopping entirely.

Important: Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. Please be certain before requesting self-exclusion. If you are in crisis, contact our support team directly via live chat.

To set a deposit limit on your 399det account:

  • Log in to your 399det account and go to Account Settings.
  • Select "Responsible Gaming" from the settings menu.
  • Choose "Deposit Limits" and select daily, weekly, or monthly.
  • Enter your desired limit amount in Taka (৳).
  • Confirm the limit — it takes effect immediately.

Remember: reducing your limit is instant. Increasing it requires a 24-hour waiting period to give you time to reconsider.

To set a session time reminder:

  • Go to Account Settings and select "Responsible Gaming".
  • Choose "Session Reminders" and set your preferred session length.
  • Options range from 30 minutes to 4 hours per session.
  • When your session time is reached, a full-screen reminder will appear.
  • You can dismiss the reminder and continue, or log out to take a break.

To take a short break from 399det:

  • Contact 399det support via live chat or email at [email protected].
  • Tell the support agent you want to activate a cool-off period.
  • Choose your preferred duration: 24 hours, 1 week, 2 weeks, or up to 6 weeks.
  • Your account will be suspended immediately — no further action needed.
  • Any pending withdrawals will still be processed during the cool-off period.

Self-exclusion is a serious step and is processed immediately:

  • Contact 399det support via live chat or email at [email protected].
  • State clearly that you want to self-exclude from 399det.
  • Choose a minimum exclusion period of 6 months, or a longer period if preferred.
  • Your account will be closed immediately and cannot be reopened during the exclusion period.
  • You will be removed from all 399det marketing communications immediately.
  • Any account balance will be returned to you via your registered payment method.

To get a full picture of your gaming activity on 399det:

  • Log in and go to Account Settings, then select "Transaction History".
  • Filter by date range to see deposits, withdrawals, and net gaming results.
  • For a detailed activity statement, contact [email protected] with your request.
  • Statements are provided within 5 business days at no charge.

Warning Signs of Problem Gambling

Most people who develop a gambling problem do not notice it happening gradually. Here are the warning signs to watch for in yourself or someone you care about.

Spending More Than Planned

Regularly depositing more than you intended, or depositing again after losing your initial budget in the same session.

Chasing Losses

Feeling compelled to keep playing to win back money you have already lost, even when you know you should stop.

Hiding Your Gaming

Keeping your gaming activity secret from family or friends, or feeling ashamed or defensive when asked about it.

Borrowing Money to Play

Taking loans, borrowing from family, or using money set aside for rent, food, or bills to fund your gaming sessions.

Gaming to Escape Problems

Using gaming as a way to cope with stress, anxiety, depression, or personal problems rather than as entertainment.

Losing Track of Time

Regularly playing for much longer than intended, missing meals, sleep, or important commitments because of gaming sessions.

If you recognise any of these signs in yourself, please use one of 399det's responsible gaming tools or contact our support team. There is no shame in asking for help — it is the smart move.

Access My Responsible Gaming Tools

Is Your Gaming Still Under Control?

Answer these three quick questions honestly. This is not a clinical assessment — it is just a simple way to check in with yourself.

1. In the past month, have you spent more on 399det than you originally planned?

2. Have you ever felt the urge to chase losses on 399det?

3. Has gaming ever caused you stress about money or affected your daily life?

You appear to be gaming responsibly.

Your answers suggest your gaming is well under control. Keep it that way by setting a deposit limit on your 399det account as a safety net — it takes less than two minutes and gives you peace of mind.

Your answers suggest some risk — please take action.

Based on your answers, it may be worth taking a step back. We recommend setting a deposit limit or activating a cool-off period on your 399det account right now. If you are struggling, contact our support team at [email protected] — we are here to help, not to judge.

Keeping Minors Away from 399det

399det is strictly an adults-only platform. We require all players to confirm they are 18 or older at registration, and we reserve the right to request identity verification documents at any time to confirm a player's age. Any account found to belong to a person under 18 will be closed immediately and any balance returned.

If you share a device with younger family members, we strongly recommend using your device's built-in parental controls or a third-party filtering tool to prevent access to online gaming sites. Always log out of your 399det account when you are not using it, and never share your login credentials with anyone.

If you suspect that a minor has accessed 399det using your account or any other account, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

Age Verification at Registration

Every new 399det account requires confirmation that the player is 18 or older. We may request a copy of your National ID card or passport to verify your age before allowing withdrawals.

Device Parental Controls

Use your Android or iOS device's built-in screen time and app restriction features to prevent younger family members from accessing the 399det app or website.

Keep Your Login Private

Never share your 399det username or password with anyone, including family members. Use a strong, unique password and enable any available two-factor authentication on your account.

Enjoy 399det — Responsibly

Gaming on 399det should always feel good. Set your limits, play within your means, and enjoy Fishing, Sports Events, Demon Hunter, and more — knowing that 399det has your back every step of the way.